Standard TV and Appliance
  • Portland, OR, USA
  • $55-65K DOE, Plus Bonus...
  • Salary
  • Full Time

Standard TV and Appliance is family owned, Oregon based, and has operated since 1947.

We are seeking a Service Department Manager.

This individual will be managing all functions within the Service Department to provide our customers with the highest quality of service at a competitive price. Also, will manage all incoming calls for service, all dispatching of Service Technicians and all operations in the parts department. Responsible for all hiring and training to achieve a high level of customer and employee satisfaction.   

Looking for a person with ability to:

  • Develop and maintain standard operating procedures that ensure 100% compliance for responding to all customer concerns and inquiries.
  • Work with sales and customer relations to ensure that the 7-day policy for Customer calls/communication is followed.
  • At a minimum of once per year conduct negotiations with all appliance manufacturers that we service for increases in labor and warranty rates.
  • Ensure all Service Department staff is provided the training and tools necessary for delivering a highly productivity, customer focused team.
  • Be responsible for the overall profitability of the Service department, including all over the counter part and add-on sales.

Why Standard TV & Appliance?

  • Company Paid Life Insurance, AD&D and LTD
  • Discounts on Appliances, TVs and Mattresses
  • Health & Dental Insurance
  • Opportunities for Career Advancement
  • Earned Sick Time & Paid Vacation
  • Tuition Reimbursement
  • 401k Retirement Plan with Matching
  • 70 years in business

Apply online: http://standardtvandappliance.applicantpro.com/jobs

Apply in person at our Main Store: 5240 SE 82nd Ave. Portland, OR 97266

STVA is an EOE committed to providing its employees with a Drug Free Workplace. Final candidates will undergo a Pre-employment drug screen criminal background check.

Standard TV and Appliance
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